Town of Petersham Massachusetts

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Nationalgrid Power Outage Information

A printable version of the following info is available here.

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Below are 3 ways residents who are National Grid customers can get information during power outages:

    1. 
Accessing National Grid’s “Outage Central” website. -    www.nationalgridus.com/outage-central

            This link allows customers to

            o   Report an outage.
            o   Check the status of an outage, including Estimated Times of Restoration (ETR.)
            o   View a map of outages.
            o   Get info on our restoration process and post-storm safety. 


    2. Download the free National Grid mobile “app” onto your smart phones. -    

          Instructions:

          o   Enter “National Grid” in the application search field on any Smartphone and download once retrieved.
          o   All “Outage Central” functionality mentioned above is accessible through this app.
          o   Below is a sample of the app’s screen shots:

Picture
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   3. Enroll in personalized text message alerts.-      

       Instructions:

        o   For personalized messages, text REG (for “register”) to 64743.  You should have your 10-digit National Grid electricity account number ready to register.
        o   Once enrolled, National Grid can alert residents via text when:

            >  We detect a power outage at the resident’s property.
            >  We have estimates or updates on how long it will take for power to be restored.
            >  Residents want weather warnings for their neighborhood.

        o   National Grid customers who sign up to receive personalized text alerts can also text to report outages or check on the progress of the restoration.
​               **Only active electric accounts can enroll in power outage alerts.**
  • For general information from National Grid without enrolling in personalized alerts, text STORM to 64743.
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