Below are 3 ways residents who are National Grid customers can get information during power outages:
1. Accessing National Grid’s “Outage Central” website. - www.nationalgridus.com/outage-central
This link allows customers to
o Report an outage.
o Check the status of an outage, including Estimated Times of Restoration (ETR.)
o View a map of outages.
o Get info on our restoration process and post-storm safety.
2. Download the free National Grid mobile “app” onto your smart phones. -
Instructions:
o Enter “National Grid” in the application search field on any Smartphone and download once retrieved.
o All “Outage Central” functionality mentioned above is accessible through this app.
o Below is a sample of the app’s screen shots:
Below are 3 ways residents who are National Grid customers can get information during power outages:
1. Accessing National Grid’s “Outage Central” website. - www.nationalgridus.com/outage-central
This link allows customers to
o Report an outage.
o Check the status of an outage, including Estimated Times of Restoration (ETR.)
o View a map of outages.
o Get info on our restoration process and post-storm safety.
2. Download the free National Grid mobile “app” onto your smart phones. -
Instructions:
o Enter “National Grid” in the application search field on any Smartphone and download once retrieved.
o All “Outage Central” functionality mentioned above is accessible through this app.
o Below is a sample of the app’s screen shots:
3. Enroll in personalized text message alerts.-
Instructions:
o For personalized messages, text REG (for “register”) to 64743. You should have your 10-digit National Grid electricity account number ready to register.
o Once enrolled, National Grid can alert residents via text when:
> We detect a power outage at the resident’s property.
> We have estimates or updates on how long it will take for power to be restored.
> Residents want weather warnings for their neighborhood.
o National Grid customers who sign up to receive personalized text alerts can also text to report outages or check on the progress of the restoration.
**Only active electric accounts can enroll in power outage alerts.**
3. Enroll in personalized text message alerts.-
Instructions:
o For personalized messages, text REG (for “register”) to 64743. You should have your 10-digit National Grid electricity account number ready to register.
o Once enrolled, National Grid can alert residents via text when:
> We detect a power outage at the resident’s property.
> We have estimates or updates on how long it will take for power to be restored.
> Residents want weather warnings for their neighborhood.
o National Grid customers who sign up to receive personalized text alerts can also text to report outages or check on the progress of the restoration.
**Only active electric accounts can enroll in power outage alerts.**
- For general information from National Grid without enrolling in personalized alerts, text STORM to 64743.
